FAQ

Real questions from onboarding and rollout calls, answered — for dealer AR teams and for the customers who pay them.

These are the questions that come up most on kickoff, go-live, and training calls. They cover the practical edges — onboarding, MOOV, reconciliation, and account setup — and link into the documentation where there is more depth. Pick the portal you use.

For AR operators

For dealer AR teams: onboarding, posting to Spruce, reconciliation, your customers, and your data.

For paying customers

For customers paying a supplier: getting access, paying invoices, payment methods, and your account.

Release 2026.06.01.9b08d87

Improved payment workflows and made key updates to keep things running smoothly behind the scenes.

For AR operators

FAQ for dealer AR teams — onboarding, posting to Spruce, reconciliation, your customers, and your data.