Welcome to the Drypowder Help Center
Drypowder is two products with separate documentation. Pick the one that fits the work you actually do, and the rest of the site will follow.
Which side of Drypowder do you use?
AR operator portal
The web app dealer staff use every day. Run collections, prioritize accounts, invite customers to pay online, and post settlements to the Spruce general ledger.
- You work for a lumber or building materials dealer
- You manage receivables, collections, or accounting
- You see every account your dealership invoices
Payments portal
The website your dealer asked you to use to pay online. View what you owe, group invoices by job, and pay by ACH bank transfer or card from any browser.
- Your dealer emailed you a link to register
- You are a contractor, builder, or AP coordinator
- You pay invoices, not collect on them
Start here
Common entry points for both audiences, in case you already know what you are looking for.
Your first day in the AR portal
Log in, orient yourself, and identify which customers need attention today.
Invite a customer to pay online
Send a portal invitation, walk through what the customer sees, and see the payment come back.
Your first settlement reconciliation
Post a batch of settled payments to the Spruce GL and resolve the settlement.
How Collection Priority works
The reasoning behind the 0 to 10 score and what it optimizes for.
How payments flow from invoice to GL
Five stages from customer submission to the Spruce general ledger.
Glossary of terms
Definitions of every Drypowder term, from ACH to weighted average days overdue.
Frequently opened
Pages that AR teams and payers actually click on.
Pay an invoice
Select invoices, choose ACH or card, preview fees, and submit — usually in under two minutes.
Reconcile and post settlements
Post settlement batches to Spruce, either through direct integration or by downloading a CSV.
Payment statuses
Pending, Settled, Frozen, Terminated, Disputed — what each status means and what to do next.
How Spruce integration keeps data in sync
What syncs from Spruce in real time, what posts back, and what happens when connectivity drops.
Frequently asked questions
Real answers from onboarding, go-live, and training calls — for AR teams and for the customers who pay them.