AR operator portal
For dealer AR teams. Manage receivables, prioritize accounts, track payments, and post settlements to the Spruce general ledger.
The AR operator portal is the web application your AR team uses every day to run collections in Drypowder. It pulls accounts receivable data from Spruce in real time, ranks your accounts by collections urgency, and posts settled payments back to the Spruce general ledger when you are done reconciling.
These docs are organized by the kind of help you need.
Tutorials
Step-by-step lessons that walk you through Drypowder from scratch. Start here if you are new.
Your first day in the AR portal
Log in, orient yourself, and identify which customers need attention today.
Invite a customer to pay online
Send an invitation, walk through what the customer sees, and see the payment come back.
Your first settlement reconciliation
Post a batch of settled payments to the Spruce GL and resolve the settlement.
Set up your team
Add users and establish a working rhythm for your AR team.
How-to guides
Task-focused instructions for the specific things you need to do, once you already know your way around.
Review and prioritize accounts
Use Collection Priority and filters to decide who to focus on next.
Reconcile and post settlements
Post settlement batches to Spruce by integration or by file download.
Track incoming payments
Watch payments come in, freeze or terminate ones that look wrong, and export the list.
Export AR data
Download CSVs of customers, invoices, payments, and settlement summaries.
Reference
Detailed descriptions of every part of the portal. Use these when you need to know exactly what a field, status, or column means.
Customers Dashboard
Every column, filter, sort, badge, and bulk action.
Payments page
Incoming Payments and Settlements tabs in full detail.
Collection Priority
Score ranges, scoring factors, and the FAQ.
Glossary
Every Drypowder term defined in one place.
Explanation
Background reading on how the platform works and why. Read these when you want the whole picture, not just the steps.
Payment flow from invoice to GL
The five stages a payment moves through, with timing notes.
Spruce integration
What syncs, how often, and what happens when the sync breaks.
How Collection Priority works
The reasoning behind the score and what it optimizes for.
Get help
For questions the docs do not answer, contact your Drypowder implementation lead or reach out to ECI Professional Services. If you are using Drypowder as part of a Spruce integration, your Spruce account manager can route you to the right person.